Workshop management
reimagined
DiagLab transforms your computer repair shop into a well-oiled machine. More time to repair, less time to manage.
Everything you need, nothing you don't
Five modules that cover 95% of what wastes your time day to day.
The estimate becomes a formality
Create an estimate in under 30 seconds from a pricing catalog. Send it by email, the customer signs online, everything is archived.
- Reusable pricing and parts catalog
- Online customer signature, legally binding
- Automatic archiving, findable in one click
The customer checks in on their own
Every repair triggers an email with a QR code and a personal link. The customer follows progress live, without calling you.
- Automatic email when the repair is taken in
- Unique QR code and link per repair
- Statuses updated in real time
All your repairs on one screen
Kanban, list, calendar — see at a glance what's in progress, waiting on parts, or ready for pickup.
- Kanban view filterable by technician
- Automatic delay alerts
- Live stats: volume, turnaround, revenue
Disputes become rare
Timestamped photos on intake, customer signature on a tablet, documented device condition. Never again "it wasn't like that when I dropped it off".
- Timestamped intake photos
- On-site signature (tablet or mobile)
- Physical condition documented before repair
Warranties are no longer a gray area
Every repair carries its labor and parts warranty, configurable per plan. When the customer comes back, you instantly see what's covered.
- Warranty duration configurable per category
- Visible directly on the customer record
- Printable proof at time of payment
Expected results
Estimated impact on your business
Estimates lost in emails, forgotten, unsigned
Digital estimates, signed, archived, traceable
Customers calling every hour for updates
Email with QR code + link to track the repair live
−40% incoming callsDisputes over the device's condition on intake
Timestamped photos + customer signature right at intake
−80% disputesTracking on paper sheets that get lost or mixed up
Real-time dashboard for every repair in progress
Customers claiming warranty 3 months later, no way to tell if it's legitimate
Configurable labor and parts warranty, verifiable in seconds
Why DiagLab?
A solution designed by repairers, for repairers
- 01
Easy to use
No complex training needed. The interface is intuitive and designed for daily use by the whole team.
- 02
Immediate time savings
Automation of repetitive tasks: quotes, tracking, customer notifications. Less paperwork, more repairs.
- 03
Legal protection
Digital signatures and timestamped proofs to avoid disputes. Everything is tracked and archived.
- 04
Scales with you
Whether you're solo or with a team, DiagLab adapts to your growth without added complexity.
Your data secured
No marketing promises. Here's concretely what we do to protect your data.
Hosted in Europe
Hetzner servers in Germany. Your data never leaves the EU.
End-to-end TLS encryption
All communications with DiagLab go through HTTPS, without exception.
Hashed passwords
Hashed with bcrypt server-side. No one, not even us, can read them.
Data isolated per workshop
Multi-tenant architecture: no workshop can access another's data.
Daily backups
Automatic snapshots every day, kept on separate infrastructure.
GDPR compliant
Your data belongs to you. Export, modify, delete in one click.
Simple and transparent
Two plans tailored to your workshop size. No commitment.
Basic
Everything you need to start your workshop.
Premium
All advanced features unlocked.
No commitment