Frequently asked questions

DiagLab is an all-in-one management software designed specifically for computer and electronics repair shops. It allows you to manage repairs, customers, devices, invoicing, and customer tracking via QR code - all in one intuitive interface.

DiagLab adapts to all types of repairs: computers (PC/Mac), smartphones, tablets, game consoles, household appliances, and any other electronic equipment. You can customize device types according to your business.

There's no limit! You can create as many repairs, customers, and devices as needed. Our single pricing includes unlimited usage.

You can add as many users as you want: technicians, receptionists, administrators... Each user can have customized access rights based on their role.

Each repair automatically generates a unique QR code. Your customers can scan it with their smartphone to track the progress of their repair in real-time, without having to call you. They also receive automatic notifications with each status change.

Yes, you can define your own repair statuses (e.g., 'Waiting for parts', 'Diagnosis in progress', 'Repaired - To test', etc.) to match exactly your workflow.

Yes! DiagLab is a responsive web application that adapts perfectly to smartphones and tablets. You can manage your workshop from any device connected to the internet.

Currently, DiagLab is optimized for a single workshop. Multi-site management is planned in our roadmap and will be available soon.

The customer can sign directly on your tablet or smartphone when dropping off and picking up the device. This signature is timestamped and kept as legal proof, protecting you in case of dispute.

Complete stock management is under development. For now, you can associate parts used with each repair for tracking and invoicing.

DiagLab costs €39 excl. VAT/month, all included. There are no hidden fees, no extra charge per user, and no usage limits. Currently enjoy -50% for 3 months with our launch offer (i.e., €19.50 excl. VAT/month).

No, no commitment! You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

Yes, you can test DiagLab for free by creating up to 20 repair tickets. No credit card is required to start. Once the limit is reached, you can subscribe to continue.

Billing is monthly and automatic. You receive an invoice by email at the beginning of each period. We accept credit cards (Visa, Mastercard) and SEPA direct debits.

We offer a single all-inclusive plan, so no need to choose! If we add premium features in the future, existing customers will benefit from preferential rates.

No, the number of users is unlimited and included in the subscription. Add your whole team at no extra cost.

You keep access to DiagLab until the end of your paid period. After cancellation, your data remains accessible in read-only mode for 30 days, then is archived for 1 year before permanent deletion. You can request data export at any time.

Yes, we offer reduced rates for associations, schools, and integration structures. Contact us to discuss.

All your data is hosted in Europe (France/Germany) on certified servers compliant with GDPR. We use enterprise-grade infrastructure with a guaranteed availability of 99.9%.

Absolutely. We use SSL/TLS encryption for all communications, AES-256 encryption for data at rest, and automatic daily backups. Your passwords are hashed and never stored in plain text.

Yes, DiagLab is 100% GDPR compliant. We never sell your data, you retain full control over your customers' data, and we provide all necessary tools to respond to access or deletion requests.

Yes, you can export all your data (customers, repairs, invoices) in CSV or PDF format at any time from your management area. Your data belongs to you.

Our infrastructure is redundant with automatic failover. In case of major incident, we have hourly backups allowing rapid restoration. Our recovery time objective is less than 4 hours.

Only you and the users you authorize have access to your data. Our technical team only accesses your data in case of explicit support request from you, and only to resolve your problem.

Yes, we offer free assistance for migrating your data from Excel, Google Sheets, or other management software. Contact our support to organize your migration.

Yes, our electronic signatures are timestamped and compliant with eIDAS regulation. They constitute admissible legal proof in case of dispute with a customer.

You can contact us by email. Our team is based in Quebec and responds in French. Response time is maximum 48 business hours.

Yes, support is 100% included at no extra cost. We're here to help you get the most out of DiagLab.

DiagLab is designed to be intuitive and generally doesn't require training. However, we offer video tutorials, complete documentation, and personalized onboarding sessions on request.

You can create your account and start using DiagLab in less than 5 minutes. Importing existing data may take a few hours depending on volume, but our team supports you.

Absolutely! We love feedback from our users. You can submit your ideas via the application or by email. The most requested features are prioritized in our roadmap.

We deploy improvements every week. Updates are automatic and seamless - you always benefit from the latest version without having to do anything.

In case of critical problem blocking your activity, send an email with '[URGENT]' in the subject. We handle these requests as a priority as quickly as possible.

DiagLab requires an internet connection to work. However, an offline version with automatic synchronization is planned in our roadmap for situations of limited connectivity.